/* MC Atende — design system */
:root{
  --brand:#004aad; --brand-2:#1d6fe0; --brand-soft:#e8f0fc; --brand-ink:#0b2a5c;
  --bg:#f4f6fa; --panel:#ffffff; --panel-2:#f8fafd; --line:#e4e8ef; --line-2:#eef1f6;
  --text:#17202e; --muted:#687386; --muted-2:#98a2b3;
  --ok:#1a8a4f; --ok-soft:#e3f5ea; --warn:#b26b00; --warn-soft:#fff3d9; --bad:#d13438; --bad-soft:#fde7e8; --info:#6a3fc8; --info-soft:#efe9fb;
  --in:#ffffff; --out:#dbf3e3; --ia:#e7eefc; --nota:#fff6d6; --chatbg:#eef1f6;
  --rail:#0f1d3a; --rail-ink:#c7d3ea; --rail-on:#ffffff;
  --radius:10px; --shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.08);
  --shadow-lg:0 10px 30px rgba(16,24,40,.14);
}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){
    --bg:#0d1117; --panel:#161c26; --panel-2:#1b2330; --line:#2a3443; --line-2:#222b38;
    --text:#e8edf5; --muted:#92a0b5; --muted-2:#6c7a90; --brand:#5b9bff; --brand-2:#7fb3ff; --brand-soft:#1a2a47; --brand-ink:#dbe7ff;
    --ok-soft:#153626; --warn-soft:#3a2c12; --bad-soft:#3e1b1b; --info-soft:#2a2246;
    --in:#1f2836; --out:#1c3b2b; --ia:#1d2a45; --nota:#3a3317; --chatbg:#111822; --rail:#0a1222;
  }
}
:root[data-theme="dark"]{
  --bg:#0d1117; --panel:#161c26; --panel-2:#1b2330; --line:#2a3443; --line-2:#222b38;
  --text:#e8edf5; --muted:#92a0b5; --muted-2:#6c7a90; --brand:#5b9bff; --brand-2:#7fb3ff; --brand-soft:#1a2a47; --brand-ink:#dbe7ff;
  --ok-soft:#153626; --warn-soft:#3a2c12; --bad-soft:#3e1b1b; --info-soft:#2a2246;
  --in:#1f2836; --out:#1c3b2b; --ia:#1d2a45; --nota:#3a3317; --chatbg:#111822; --rail:#0a1222;
}
*{box-sizing:border-box} html,body{height:100%;margin:0}
body{font-family:Inter,system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;border:1px solid var(--line);background:var(--panel);border-radius:8px;padding:7px 12px;transition:background .12s,border-color .12s,transform .05s}
button:hover{background:var(--panel-2)} button:active{transform:translateY(1px)}
button.pri{background:var(--brand);border-color:var(--brand);color:#fff} button.pri:hover{background:var(--brand-2);border-color:var(--brand-2)}
button.ok{background:var(--ok);border-color:var(--ok);color:#fff}
button.danger{color:var(--bad);border-color:var(--bad-soft);background:var(--bad-soft)}
button.ghost{border-color:transparent;background:transparent} button.ghost:hover{background:var(--panel-2)}
button.icon{padding:6px;width:34px;height:34px;display:inline-grid;place-items:center;border-radius:8px}
button:disabled{opacity:.5;cursor:default;transform:none}
input,select,textarea{border:1px solid var(--line);background:var(--panel);border-radius:8px;padding:8px 10px;width:100%;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
input[type=checkbox],input[type=radio]{width:auto;accent-color:var(--brand)}
.hide{display:none!important} .muted{color:var(--muted)} .small{font-size:12px} .tiny{font-size:11px} .b{font-weight:600}
.row{display:flex;align-items:center;gap:8px} .col{display:flex;flex-direction:column;gap:8px} .sp{flex:1} .wrap{flex-wrap:wrap}
.pill{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:99px;font-size:11px;font-weight:600;background:var(--brand-soft);color:var(--brand);white-space:nowrap}
.pill.bot{background:var(--info-soft);color:var(--info)} .pill.pendente{background:var(--warn-soft);color:var(--warn)} .pill.aberto{background:var(--ok-soft);color:var(--ok)} .pill.fechado{background:var(--line-2);color:var(--muted)}
.pill.alta{background:var(--bad-soft);color:var(--bad)} .pill.tag{color:#fff}
.badge{background:var(--ok);color:#fff;border-radius:99px;font-size:11px;padding:1px 7px;font-weight:700;min-width:20px;text-align:center}
.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;font-weight:700;color:#fff;font-size:14px;flex:none;background:var(--brand)}
.avatar.sm{width:28px;height:28px;font-size:11px}
.dot{width:8px;height:8px;border-radius:50%;background:var(--ok);display:inline-block}
.dot.off{background:var(--muted-2)} .dot.warn{background:var(--warn)} .dot.bad{background:var(--bad)}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;display:grid;gap:10px;box-shadow:var(--shadow)}
.card h2{margin:0;font-size:15px;display:flex;align-items:center;gap:8px}
.card h2 .pill{font-weight:600}
.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:13px;align-items:center} .kv b{font-weight:500;color:var(--muted)}
table{width:100%;border-collapse:collapse;font-size:13px} td,th{padding:8px 8px;border-bottom:1px solid var(--line-2);text-align:left;vertical-align:middle} th{color:var(--muted);font-weight:500;font-size:12px;text-transform:uppercase;letter-spacing:.03em}
tr:hover td{background:var(--panel-2)}
code{background:var(--panel-2);padding:2px 6px;border-radius:5px;font-size:12px;word-break:break-all;border:1px solid var(--line-2)}
.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
dialog{border:1px solid var(--line);border-radius:14px;background:var(--panel);color:var(--text);padding:0;width:min(560px,94vw);box-shadow:var(--shadow-lg)}
dialog::backdrop{background:rgba(9,15,28,.45);backdrop-filter:blur(2px)}
dialog .dh{display:flex;align-items:center;gap:8px;padding:14px 18px;border-bottom:1px solid var(--line)} dialog .dh h3{margin:0;font-size:15px;flex:1}
dialog .db{padding:16px 18px;display:grid;gap:10px;max-height:70vh;overflow:auto} dialog .df{display:flex;gap:8px;justify-content:flex-end;padding:12px 18px;border-top:1px solid var(--line)}
#toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);background:#1b2231;color:#fff;padding:10px 16px;border-radius:10px;z-index:99;max-width:90vw;box-shadow:var(--shadow-lg);font-size:13px}
#toast.erro{background:var(--bad)} #toast.ok{background:var(--ok)}
.empty{display:grid;place-items:center;text-align:center;color:var(--muted);padding:40px 20px;gap:6px}
.empty .ico{font-size:34px;opacity:.5}
.spin{width:18px;height:18px;border:2px solid var(--line);border-top-color:var(--brand);border-radius:50%;animation:spin .8s linear infinite;display:inline-block}
@keyframes spin{to{transform:rotate(360deg)}}
.fade{animation:fade .18s ease-out} @keyframes fade{from{opacity:0;transform:translateY(3px)}to{opacity:1;transform:none}}

/* login */
#login{display:grid;place-items:center;height:100%;padding:16px;background:radial-gradient(1200px 600px at 20% -10%,var(--brand-soft),transparent),var(--bg)}
#login .box{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:32px 28px;width:100%;max-width:380px;display:grid;gap:12px;box-shadow:var(--shadow-lg)}
#login .logo{height:46px;object-fit:contain;justify-self:start;background:#fff;border-radius:10px;padding:6px 10px;box-sizing:content-box}
#login h1{margin:4px 0 0;font-size:20px} #login .sub{margin-top:-6px}

/* shell */
#app{display:grid;grid-template-columns:64px 1fr;height:100%}
#rail{background:var(--rail);color:var(--rail-ink);display:flex;flex-direction:column;align-items:center;padding:12px 0;gap:6px}
#rail .brand{width:40px;height:40px;border-radius:10px;background:#fff;display:grid;place-items:center;margin-bottom:10px;overflow:hidden}
#rail .brand img{width:34px;height:34px;object-fit:contain}
#rail button{border:0;background:transparent;color:var(--rail-ink);width:44px;height:44px;border-radius:10px;display:grid;place-items:center;position:relative;padding:0}
#rail button:hover{background:rgba(255,255,255,.08)} #rail button.on{background:rgba(255,255,255,.14);color:var(--rail-on)}
#rail button svg{width:22px;height:22px} #rail button .n{position:absolute;top:6px;right:6px;background:var(--bad);color:#fff;font-size:10px;font-weight:700;border-radius:99px;padding:0 5px;min-width:16px;line-height:16px}
#rail .sp{flex:1}
#rail .me{width:36px;height:36px;border-radius:50%;background:var(--brand-2);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px;cursor:pointer;position:relative}
#rail .me .st{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;border:2px solid var(--rail)}
#main{min-width:0;min-height:0;display:flex;flex-direction:column}
.page{display:none;min-height:0;flex:1} .page.on{display:flex}

/* conversas */
#pConversas{display:none;grid-template-columns:340px minmax(0,1fr) 300px} #pConversas.on{display:grid}
#lista{border-right:1px solid var(--line);background:var(--panel);display:flex;flex-direction:column;min-height:0}
#lista .top{padding:12px 12px 8px;display:grid;gap:8px;border-bottom:1px solid var(--line)}
#lista .top h1{margin:0;font-size:17px;display:flex;align-items:center;gap:8px}
.abas{display:flex;flex-wrap:wrap;gap:4px 2px}
.abas button{padding:5px 8px;font-size:12px;border-radius:99px;white-space:nowrap;border-color:transparent;background:transparent;color:var(--muted)}
.abas button.on{background:var(--brand-soft);color:var(--brand);font-weight:600}
.abas button .n{margin-left:4px;font-weight:700}
.busca{position:relative} .busca input{padding-left:32px} .busca svg{position:absolute;left:10px;top:10px;width:16px;height:16px;color:var(--muted-2)}
#tickets{overflow:auto;flex:1}
.tk{padding:10px 12px;border-bottom:1px solid var(--line-2);cursor:pointer;display:grid;grid-template-columns:auto 1fr;gap:10px;align-items:start}
.tk:hover{background:var(--panel-2)} .tk.sel{background:var(--brand-soft)}
.tk .l1{display:flex;gap:6px;align-items:center;min-width:0} .tk .nome{font-weight:600;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk .prev{color:var(--muted);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:1px}
.tk .l3{display:flex;gap:6px;align-items:center;margin-top:4px;flex-wrap:wrap;font-size:11px;color:var(--muted)}
.tk .espera{font-weight:600} .tk .espera.warn{color:var(--warn)} .tk .espera.bad{color:var(--bad)}
.tk .hora{font-size:11px;color:var(--muted-2)} .tk.naolida .nome{color:var(--text)} .tk.naolida .prev{color:var(--text);font-weight:500}

#chat{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--chatbg)}
#chatTopo{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--panel);border-bottom:1px solid var(--line)}
#chatTopo .nome{font-weight:700;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
#chatTopo .sub{font-size:12px;color:var(--muted);display:flex;gap:6px;align-items:center;flex-wrap:wrap}
#chatTopo .acoes{margin-left:auto;display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
#msgs{flex:1;overflow:auto;padding:16px 18px;display:flex;flex-direction:column;gap:4px}
.dia{align-self:center;background:var(--panel);border:1px solid var(--line);color:var(--muted);font-size:11px;padding:3px 10px;border-radius:99px;margin:10px 0 6px}
.m{max-width:70%;padding:7px 10px 5px;border-radius:12px;background:var(--in);box-shadow:var(--shadow);word-wrap:break-word;line-height:1.42;position:relative}
.m .txt{white-space:pre-wrap}
.m.in{border-bottom-left-radius:4px} .m.out,.m.ia{align-self:flex-end;border-bottom-right-radius:4px}
.m.out{background:var(--out)} .m.ia{background:var(--ia)}
.m.interna{align-self:center;background:var(--nota);max-width:85%;font-size:12.5px;border-radius:8px}
.m .meta{font-size:10.5px;color:var(--muted);text-align:right;margin-top:2px;display:flex;gap:4px;justify-content:flex-end;align-items:center}
.m .quem{font-size:11px;font-weight:700;color:var(--brand);margin-bottom:1px}
.m img,.m video{max-width:280px;max-height:320px;border-radius:8px;display:block;cursor:zoom-in}
.m audio{width:260px;max-width:100%} .m.falhou{outline:1px solid var(--bad)}
.m .doc{display:flex;gap:8px;align-items:center;padding:6px;background:rgba(0,0,0,.04);border-radius:8px}
#vazio{flex:1} #compor{background:var(--panel);border-top:1px solid var(--line);padding:10px 12px;display:grid;gap:6px;position:relative}
#compor .linha{display:flex;gap:6px;align-items:flex-end}
#compor textarea{resize:none;min-height:40px;max-height:160px;border-radius:12px}
#compor.nota textarea{background:var(--nota)} #aviso{font-size:12px;color:var(--warn);display:flex;gap:6px;align-items:center}
#compor .opts{display:flex;gap:12px;flex-wrap:wrap;font-size:12px;color:var(--muted);align-items:center}
#gravando{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--bad);font-weight:600;flex:1}
#gravando .ponto{width:10px;height:10px;border-radius:50%;background:var(--bad);animation:pisca 1s infinite} @keyframes pisca{50%{opacity:.2}}
#sugestoes{position:absolute;left:12px;right:12px;bottom:100%;background:var(--panel);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-lg);max-height:220px;overflow:auto;z-index:5}
#sugestoes div{padding:8px 12px;cursor:pointer;display:flex;gap:8px;align-items:baseline} #sugestoes div:hover,#sugestoes div.on{background:var(--brand-soft)}
#sugestoes b{color:var(--brand);font-size:12px} #sugestoes span{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#emojis{position:absolute;bottom:100%;left:12px;background:var(--panel);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-lg);padding:8px;display:grid;grid-template-columns:repeat(8,1fr);gap:2px;z-index:5}
#emojis span{font-size:20px;cursor:pointer;padding:4px;border-radius:6px;text-align:center} #emojis span:hover{background:var(--panel-2)}

#lado{border-left:1px solid var(--line);background:var(--panel);overflow:auto;padding:14px;display:grid;gap:14px;align-content:start}
#lado h3{margin:0 0 6px;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}
#lado .sec{display:grid;gap:6px} .resumo{background:var(--nota);border-radius:8px;padding:8px 10px;font-size:12.5px;white-space:pre-wrap}
.tags{display:flex;flex-wrap:wrap;gap:4px} .tags .pill{cursor:pointer} .tags .pill .x{opacity:.7;margin-left:2px}
.origem{background:var(--brand-soft);border-radius:8px;padding:8px 10px;font-size:12px;color:var(--brand-ink)}

/* páginas internas */
.pg{flex:1;overflow:auto;padding:20px;display:grid;gap:16px;align-content:start}
.pg .cab{display:flex;align-items:center;gap:10px;flex-wrap:wrap} .pg .cab h1{margin:0;font-size:20px;flex:1}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px 16px;box-shadow:var(--shadow)}
.kpi .v{font-size:26px;font-weight:700;margin-top:2px;letter-spacing:-.02em} .kpi .l{font-size:12px;color:var(--muted)} .kpi .d{font-size:11px;color:var(--muted-2);margin-top:2px}
.kpi.ok .v{color:var(--ok)} .kpi.warn .v{color:var(--warn)} .kpi.bad .v{color:var(--bad)}
.chart{height:220px;position:relative}
.setnav{display:flex;gap:4px;flex-wrap:wrap;border-bottom:1px solid var(--line);padding-bottom:8px}
.setnav button{border-color:transparent;background:transparent;color:var(--muted);border-radius:8px;padding:6px 12px} .setnav button.on{background:var(--brand-soft);color:var(--brand);font-weight:600}
.setsec{display:none;gap:16px} .setsec.on{display:grid}
.qr{width:260px;height:260px;border:1px solid var(--line);border-radius:12px;background:#fff;display:grid;place-items:center;margin:0 auto} .qr img{width:250px;height:250px}
.tagrow{display:flex;gap:8px;align-items:center} .tagrow input[type=color]{width:40px;padding:2px;height:34px}
.swatch{width:14px;height:14px;border-radius:4px;display:inline-block;vertical-align:middle}
.help{font-size:12px;color:var(--muted);background:var(--panel-2);border-radius:8px;padding:8px 10px;border:1px dashed var(--line)}
.lembrete{position:fixed;right:16px;bottom:16px;background:var(--panel);border:1px solid var(--line);border-left:4px solid var(--warn);border-radius:12px;padding:12px 14px;box-shadow:var(--shadow-lg);z-index:50;max-width:320px;display:grid;gap:4px;cursor:pointer}
.lembrete .t{font-weight:600} .lembrete .s{font-size:12px;color:var(--muted)}

/* responsivo */
@media (max-width:1180px){ #pConversas.on{grid-template-columns:300px minmax(0,1fr)} #lado{display:none} #lado.mob{display:grid;position:fixed;inset:0 0 0 auto;width:320px;z-index:40;box-shadow:var(--shadow-lg)} }
@media (max-width:760px){
  html,body{height:100dvh} #app{grid-template-columns:1fr;grid-template-rows:1fr 56px;height:100dvh}
  #rail{flex-direction:row;order:2;padding:0 6px;justify-content:space-around;gap:0} #rail .brand,#rail .sp{display:none} #rail .me{display:none}
  #pConversas.on{grid-template-columns:minmax(0,1fr)} #chat{display:none} #pConversas.chatOn #lista{display:none} #pConversas.chatOn #chat{display:flex}
  #chatTopo{padding:8px 10px;flex-wrap:wrap} #chatTopo .acoes{order:3;width:100%;margin:0;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:2px}
  #chatTopo .acoes button,#chatTopo .acoes select{flex:0 0 auto;font-size:13px}
  #msgs{padding:10px} .m{max-width:88%} #lado.mob{width:100%}
  input,select,textarea{font-size:16px} #compor{padding:8px;padding-bottom:max(8px,env(safe-area-inset-bottom))}
  .pg{padding:12px} .grid2{grid-template-columns:1fr} table{display:block;overflow-x:auto}
}